Privacy policy

Last updated: 07 November 2026

This policy explains how My Service Partner and its group companies ("we", "us"), handles personal data collected through www.myservicepartner.net and our field service platform. We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for clients and visitors in India, the Digital Personal Data Protection Act, 2023.

1. Data we collect

• Enquiries and requests you send us by email, WhatsApp or phone, including through the forms on this website: name, company, email, phone number, region and the details of your requirement.
• Job applications: your CV and the information you include with it.
• Service data for clients: site addresses, service calls, technician check-in times and location at the site, job photos, customer signatures and job reports.
• Technical data: basic server and security logs (such as IP address and browser type) kept by our hosting provider to run and protect the website.

2. How we use it

• To reply to enquiries, prepare proposals and share credentials you request.
• To assess job applications.
• To deliver, record and report on installation, maintenance and support services.
• To manage contracts, invoicing and our legal and regulatory obligations.

We do not sell personal data, and we do not use it for unrelated marketing without your consent.

3. Sharing

We share data only with service providers that help us operate (such as website hosting, email and database providers), with engineers and subcontractors assigned to your job, and with authorities where the law requires it, for example for SIRA or Sharjah Police approvals. These providers may store data outside your country; where they do, we use providers with appropriate security safeguards.

4. Retention

Enquiries that do not become projects and unsuccessful job applications are deleted within 24 months. Service and contract records are kept for as long as the contract runs and afterwards for the period required by law.

5. Security

We use encrypted connections (HTTPS), access controls and role-based permissions, and we limit access to people who need it for their work.

6. Your rights

You can ask to access, correct or delete your personal data, withdraw consent, or object to processing. Email info@myservicepartner.net and we will reply within 30 days.

7. Cookies

The website does not use advertising or tracking cookies. It stores your selected region (UAE or India) in your browser so the page remembers it.

8. Contact

My Service Partner, Office #360B, 1st Floor, Thrissur, Kerala, India · info@myservicepartner.net.