Trouble managing customer service requests and tickets?
Calls come in by phone, email and WhatsApp, and some get lost. Log every request as a ticket, assign it to a technician and track it to closure.
Book a demo now
Field Service Management software
Every service request, ticket and job report – in one cloud app.
My Service Partner helps service teams log requests, assign technicians, capture GPS check-in, photos and signatures, and send PDF job reports the same day. Pay as you go – no setup fee, no servers.
- Cloud-based
- Pay as you go
- PC, tablet & mobile
Sound familiar?
Built for teams that fix, maintain and support
If any of these sound like your week, My Service Partner was made for you.
Still writing job completion reports by hand?
Paper Job Completion and Work Completion Reports get lost, are hard to read and are sent late. Technicians complete them on the phone with photos and the customer's signature, and the PDF is ready instantly.
Book a demo nowTrouble managing your school's IT servicing tickets?
Teachers report broken projectors, PCs and Wi-Fi by word of mouth. Give staff one place to log issues and let your IT team see, prioritise and close every ticket.
Book a demo nowToo many AMC visits to track across buildings?
Planned maintenance across towers, villas, hotels and hospitals is hard to follow on spreadsheets. Schedule PPM visits, get proof of attendance and keep a full history per site.
Book a demo nowFeatures
Everything a service team needs
Ticket management
Log service requests, set priority and follow status from open to closed.
Technician assignment
Assign jobs to the right technician and see who is working on what.
GPS check-in
Technician attendance recorded on site with time and location.
Photos on the job
Before-and-after photos attached to every job.
Customer signature
Sign-off captured on the phone or tablet at the site.
Automatic PDF JCR / WCR
Job completion report generated instantly, ready to share.
AMC & PPM scheduling
Contracts and planned maintenance visits scheduled and tracked.
Dashboard & reports
Open, in-progress and closed jobs at a glance; history per customer and site.
How it works
From request to signed report in four steps
Request logged
Your customer or staff report an issue; it becomes a ticket.
Technician assigned
The right technician gets the job on their phone.
Work on site
GPS check-in, before-and-after photos and notes.
Signed & reported
Customer signs; the PDF JCR / WCR is ready instantly.
Before and after
Paper and WhatsApp groups vs My Service Partner
| Manual way | With My Service Partner | |
|---|---|---|
| Service requests | Phone calls, WhatsApp groups, notebooks | One ticket list, nothing lost |
| Job reports (JCR / WCR) | Handwritten, scanned, sent days later | Digital PDF with photos and signature, sent the same day |
| Proof of visit | Technician's word | GPS check-in with time and location |
| AMC / PPM visits | Spreadsheets and reminders | Scheduled automatically, history per site |
| Customer updates | "Let me check and call you back" | Live status of every job |
| Management view | Ask each supervisor | Dashboard and reports at any time |
Pricing
Pay as you go
Start small and grow. You pay only for the users you need, every month.
- No setup fee
- No servers or software to install
- Add or remove users any time
- Free onboarding and training for your team
- Support from our own service team
Cloud-basedNothing to install, always up to date
SecureEncrypted HTTPS and individual user logins
Any devicePC, tablet and smartphone browser
Built by a service companyUsed by our own engineers every day
FAQ
Common questions
Is it cloud-based?
Yes. My Service Partner runs in the cloud, so there is nothing to install on servers. Your team logs in from a browser on a PC, tablet or mobile phone.
How does pay as you go work?
You pay only for the users you need, with no setup fee and no long-term lock-in. Add or remove users as your team changes. Contact us for current pricing in AED or INR.
Is my data safe?
All access is over encrypted HTTPS, each user has their own login and role, and your data is kept separate from other customers.
Do technicians need a special phone?
No. Any smartphone with a modern browser and mobile data works for check-in, photos and signatures.
Can I try it before deciding?
Yes. Book a free demo and we will show the software with examples from your own industry.
How long does it take to start?
Most teams start within days: we set up your company, customers and technicians and train your staff.
Book a demo
See it working in 30 minutes
Tell us a little about your team. We will set up a short online or on-site demo using examples from your industry.
- Free, no obligation
- Online or at your office
- Pricing for your team size